Política de frete

SHIPPING POLICY

NATIONAL SHIPPING POLICY

This National Shipping Policy governs the conditions applicable to orders shipped within Brazilian territory by Uniqkstore.

SHIPPING COST

• Shipping costs are automatically calculated at checkout based on the tables and delivery estimates provided by the carriers integrated through the Melhor Envio platform. The available options may vary according to the destination ZIP code.

 • A tracking code will be provided to the customer after dispatch. All delivery status information is provided exclusively by the carrier.

DELIVERY TIME & RESPONSIBILITY

• After payment confirmation, the order proceeds to processing for separation, verification, packaging and dispatch. The processing time is up to 7 (seven) business days. The delivery time displayed at checkout will only begin counting after the order has been shipped.

• Once shipped, transportation becomes the sole responsibility of the contracted carrier. Uniqkstore is not responsible for delivery delays or failures, strikes or external events (weather, accidents, seasonal peaks, etc.), operational issues of the carrier, damage, tampering or loss during transport. Our responsibility is limited to properly packaging and dispatching the order. Any transportation-related issues must be handled directly by the customer with the responsible carrier. If necessary, Uniqkstore may assist by providing information and guidance within reasonable limits.

• If the product arrives damaged, the customer must contact us within up to 24 hours after receiving the order, sending photos and videos as evidence. Uniqkstore will support the opening of a claim with the carrier, without assuming responsibility for damages that occurred after shipment.

• The customer is responsible for providing accurate and complete delivery information. If the order is returned to the sender due to an incorrect or incomplete address, absence of a recipient, or failure of the customer to pick up the parcel at the indicated unit, reshipment will only occur upon payment of a new shipping fee by the customer.

INTERNATIONAL SHIPPING POLICY

This International Shipping Policy sets the conditions for shipping orders from our store to destinations outside Brazil.

• International shipping is charged as a fixed-rate fee at checkout. This amount covers shipping costs only.

• A tracking number will be provided once the product has shipped. All delivery information is limited to the data released by the carrier.

• Any import duties, customs charges, taxes, or fees applied by the destination country are entirely the customer’s responsibility and are not included in the product or shipping price.

DELIVERY TIMES & LIABILITY

• Orders will be dispatched within up to 30 (thirty) calendar days after payment confirmation.

• Once shipped, transportation becomes the sole responsibility of the contracted carrier. Uniqkstore is not responsible for delivery delays or failures, strikes or external events (weather, accidents, seasonal peaks, etc.), operational issues of the carrier, damage, tampering or loss during transport. Our responsibility is limited to properly packaging and dispatching the order. Any transportation-related issues must be handled directly by the customer with the responsible carrier. If necessary, Uniqkstore may assist by providing information and guidance within reasonable limits.

• If the product arrives damaged, the customer must contact us within up to 24 hours after receiving the order, sending photos and videos as evidence. Uniqkstore will support the opening of a claim with the carrier, without assuming responsibility for damages that occurred after shipment.

• The customer is responsible for providing accurate and complete delivery information. If the order is returned to the sender due to an incorrect or incomplete address, absence of a recipient, or failure of the customer to pick up the parcel at the indicated unit, reshipment will only occur upon payment of a new shipping fee by the customer.

• If restrictions, difficulties, risks, or prohibitions arise preventing delivery to the destination country, the store reserves the right to: cancel the order, and issue a full refund to the customer. The customer will be notified through our official support channels.